All requests for cancellations or rescheduling must be submitted in writing via email to Info@fagt.ca. We do not accept requests via phone call or WhatsApp.
Refund eligibility is based on how much notice you provide prior to the day of your scheduled training. Please note that all refunds take up to 10 business days to process and reflect on your account.
If you experience an emergency, you may reschedule your course under the following conditions:
Notice required: You must notify us at least 24 hours before the course begins. Same-day rescheduling (on the morning of the training) will not be accepted for any reason.
Fees: A non-refundable $20 administration fee applies to all rescheduled courses.
Limits: You may only reschedule a course once.
Refunds: Once a course has been rescheduled, it cannot be canceled for a refund later.
Expiration: Bookings cannot be placed on hold for more than 6 months from the original booking date.
In rare circumstances, Aspire First Aid Guide Training reserves the right to cancel or reschedule a course due to low enrollment, instructor illness, or severe winter storms.
Notice: We will attempt to notify you 24 to 48 hours before the course begins (or at least 24 hours in the event of a winter storm).
Your Options: If we must cancel your course, you may choose to transfer your registration to another date at no charge, or you will be issued a full refund.
Course Requirements
We take customer privacy seriously and do not sell or give out any customer information. Your privacy is essential to us. The trust placed in us by our customers is essential to our success. We understand that and do all we can to earn and protect that trust. We do not share your personal information with any outside companies. We do share your personal information with the Canadian Red Cross as required by our contractual agreements with these non-profit organizations.
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Other Websites and Our website may contain links to other third-party sites that are not governed by this privacy policy. Although we endeavor to only link to sites with high privacy standards, our privacy policy will no longer apply once you leave our website. Additionally, we are not responsible for the privacy practices employed by third-party websites. Therefore, we suggest that you examine the privacy statements of those sites to learn how your information may be collected, used, shared, and disclosed.
