Cancellation and Refund Policy
Aspire First Aid Guide Training

1 Cancellation Policy

Refund eligibility depends on how much notice you give before the day of your scheduled training. In addition, please note that all refunds take up to 10 business days to process and reflect on your account.

Refund Eligibility by Notice Period

2 Rescheduling Policy

If you experience an emergency, you may reschedule your course under the following conditions:

• Notice required: you must notify us at least 24 hours before the course begins. However, same-day rescheduling (on the morning of the training) is not accepted for any reason.
• Fees: a non-refundable $20 administration fee applies to all rescheduled courses.
• Limits: you may only reschedule a course once.
• Refunds: once a course has been rescheduled, it cannot be cancelled for a refund later.
• Expiration: bookings cannot be placed on hold for more than 6 months from the original booking date.

3 Course Cancellations by Aspire

In rare circumstances, Aspire First Aid Guide Training reserves the right to cancel or reschedule a course due to low enrollment, instructor illness or severe winter storms.

• Notice: we will attempt to notify you 24 to 48 hours before the course begins (or at least 24 hours before in the event of a winter storm).
• Your options: if we must cancel your course, you may transfer your registration to another date at no charge, or receive a full refund.

4 How to Submit a Cancellation or Rescheduling Request

To make sure your request is handled quickly, follow these steps.

1. Email us in writing. Send your request to info@fagt.ca, because phone and WhatsApp requests cannot be accepted.
2. Include your booking details. For example, add your full name, the course name, the course date and location, and your booking confirmation.
3. Send it in time. Your notice period is counted from when we receive your email, so the earlier you write, the more of your fee you keep.