Payment, Refund, and Privacy Policies
Course Cancellation Policy for Blended Courses Only
Aspire First Aid Guide Training may cancel any course due to low number enrolment or instructor illness, your registration will be transferred to another course at no charge or a full refund will be issued.
- If you cancel any course 72 hours prior to the day of training you will get refunded.
- $20 administration fees will be applied to any refund due to your cancellation request.
- If you cancel the course within 72 to 24 hours prior to the days of training we will refund you 50% of the amount that you paid.
- If you cancel in less than 24 hours then your payment is non-refundable because we have limited spots.
- If you cancel your registration you need to contact us via email only to issue a refund.
- If you reschedule the course you can not ask for a refund later. Rescheduling is allowed only once due to emergency at least one day before the training (on the morning of the training rescheduling will not be accepted for any reason).
- If you meet eligibility criteria for rescheduling and want to reschedule the course in, there will be a non-refundable $20 administration fee for rescheduling. (Administration fees is non-refundable)
- No Show, No Refund and No Credit.
- Any booking can not be on hold for more than 6 month from the date of booking.
All the requests for rescheduling or any other request if there is an emergency must be submitted by email, not by phone call. The email address is Info@fagt.ca
Please note that all refunds take up to 10 business days to be reflected on your account.
Course Cancellation Policy for Blended Courses Only
- Rescheduling or Cancellation requests will be accepted until 3 days (72 hours) before the in-class training date.
- Rescheduling of in-class sessions is allowed before 3 days (72 hours) of the original in-class course date for a non-refundable $20 administration fee.
- There will be only 50% refund issued for cancellation requests before 3 days (72 hours) of the original in-class course date
Course CancellationDue to Unexpected Situations
- In rare circumstances, First Aid Guide Training reserves the right to cancel or reschedule a course in the case of an emergency due to instructor illness or low-class enrolment. In such an event, participants may choose either a full refund or transfer to another date.
- First Aid Guide Training will attempt to notify participants of any cancellations within 24 – 48 hours before the course.
- During the winter months, we will attempt to notify participants of any cancellations due to storm conditions at least 24 hours before a course.
Course Requirements
Our Commitment To Privacy
We take customer privacy seriously and do not sell or give out any customer information. Your privacy is essential to us. The trust placed in us by our customers is essential to our success. We understand that and do all we can to earn and protect that trust. We do not share your personal information with any outside companies. We do share your personal information with the Canadian Red Cross as required by our contractual agreements with these non-profit organizations.
Receiving Your Certificate!
- Approximately up to 7 business days after your course, you will receive an email from the Canadian Red Cross inviting you to create a profile on the My Red Cross website. Your online certificate will be available to view, download, and print AFTER you create your profile and login. Please contact us via email at info@fagt.ca if you have any difficulty retrieving your certification. All requests will be accepted via email only.
Additional Information
Cookies – A cookie is a small computer file or piece of information that may be stored in your computer’s hard drive when you visit our websites. We may use cookies to improve our website’s functionality and in some cases, to provide visitors with a customized online experience. Cookies are widely used and most web browsers are configured initially to accept cookies automatically. You may change your Internet browser settings to prevent your computer from accepting cookies or to notify you when you receive a cookie so that you may decline its acceptance. Please note, however, if you disable cookies, you may not experience optimal performance of our website.
Other Websites – Our website may contain links to other third-party sites that are not governed by this privacy policy. Although we endeavor to only link to sites with high privacy standards, our privacy policy will no longer apply once you leave our website. Additionally, we are not responsible for the privacy practices employed by third-party websites. Therefore, we suggest that you examine the privacy statements of those sites to learn how your information may be collected, used, shared, and disclosed.